Make and receive calls using the Internet over Wi-Fi. wont happen until they light up VoLTE..which is rumored to start happening some time this year..but until they publicly announce this its still considered a rumor. A wholly unsatisfying situation for the many affected users who deserve to understand what is going on with their iPhones. Edit: my thanks to readers who pointed out a 2016 blog post which discusses the function of Uninstalled Apps. Problem Solved. I have written for Wired, The Next Web, TrustedReviews, The Guardian and the BBC in addition to Forbes. I know that with Sprint, there is no simultaneous voice and data unless you have wi-fi going for your data. Had to change cell plans bc Apple was so worthless at helping.” - source, “I just noticed this issue on my iPhone XR. Expect in 2g we can make calls and use data simultaneously.If you have 3g or 4g signal and data turns off while making calls with the same sim,It is only software problem in your device. Let’s say you’re talking to a friend who needs another mutual friend’s number. Every time Houseparty was re-opened, … “I spoke with Verizon about the usage. Some phones might not have this option though. Honestly at this point, I think it’s best if the media picks it up so we can get a reliable response from Apple.” - source, “Unless it makes the headlines I don’t see Apple changing a thing to rectify the issue.” - source. A long, expensive waiting game. WhatsApp needs the internet to work. Earlier this week, I was tipped off by a reader about a serious iOS 13 cellular bug which is consuming mobile data without explanation and increasing bills. its currently a limitation until they release/turn on VoLTE (Voice over LTE)...which is rumored to be coming in with the LTE Plus tower upgrades but hasnt been fully announced as of yet. 2. I even tested after a clean installed X. so update on this subject. For incoming calls that you answer, data transfers are paused. Has there been any progress and when could we see this issue resolved? The problem always takes the same form: users navigate to Settings > Cellular > Cellular Data (either by chance or because of a big bill) and find a mysterious entry called ‘Uninstalled Apps’ which is steadily consuming data. All Rights Reserved, This is a BETA experience. Boost mobile does not offer simultaneous use of voice and data services over the network. If you receive a call on one line while the other is in use for a call, and no Wi-Fi connection is available, iPhone uses the cellular data of the line that’s in use for the call to receive the other line’s call. Check the notification bar on your device to see if you're connected to the Verizon Wireless network. They will cover this issue in the next software issue. 03/23 Update: for those who asking, to date Apple has still not issued any statement on this matter. Remarkably, while this was the first I had heard of it, affected users (at least those aware of the issue) have been suffering for months and even switching off mobile data has not stopped it. Make Sure iPhone Cellular Data is Enabled: The first thing you’ll want to do is make sure that Cellular … I’m so frustrated with this phone. I am an experienced freelance technology journalist. I closed the settings and reopened it and it was 900MB. When you’re on the phone with someone, you can still use other apps. Learn all about Wi-Fi Calling, a high definition (HD) voice solution for dropped calls and a weak cellular signal. It’s a simple tip but one that will be forever useful. I write about technology's biggest companies, Apple iPhone 12: Everything We Know So Far [Updated], EY & Citi On The Importance Of Resilience And Innovation, Impact 50: Investors Seeking Profit — And Pushing For Change, Michigan Economic Development Corporation With Forbes Insights. as for texts while on a call those should go through fine since texts use voice packets to send. Data and voice services can be used while connected to a WiFi hotspot. As multiple comments below the post in recent months point out, however, this is not the experience affected users are having currently with both carriers confirming the data use and users reporting Apple has acknowledged the bug in tech support calls. (And noticed the same behavior on a brand new 11Pro) So it’s either nefarious apps that stick to the phone/appleID/phone# after a clean wipe, or it’s a bug in iOS. it is slowly rolling out to devices. I checked iOS setting/cellular and saw an uninstalled app used 700-800MB. Update: after weeks of pressing for a response, Apple has now told me that its official position is that it declines to comment on this problem. Now when someone calls you on SIM card 2 Number it will unreachable and the call is instantly forwarded to SIM 1 number. This is a major issue and Apple is aware of it. That said, given the bug has existed since the earliest iOS 13 betas, it may be that Apple is unable to make the necessary changes to address it until iOS 14 is released in September. Just had a quick question regarding Sprint and iPhone 5. Wi-Fi Calling must be turned on for a line to enable that line to receive calls while the other line is in use for a call. I got a notification from my carrier that I’ve used 90% of my 8GB of data and I have 11 days left in my billing cycle. unless I am on 3g. If a post answered your question, please mark it as the answer. I’m not going to upgrade this 6s for many years to … I cannot receive incoming text messages They said it's getting categorized as audio and video streaming, but only because it's using network ports normally associated with those types of services.”, Sending me the screenshot below, he explained: “This is from a two day road trip where I had cellular data turned off most of the time, I had to upgrade my data plan to keep from going over my allowance.”, Apple iOS 13 'Uninstalled Apps' cellular data bug can use gigabytes of data without explanation, “My wife's phone has had this same problem since ~ 13.3. You need to report this to your software development team. If you are, you can grab iNetUsage ($2) from Cydia and monitor the breakdown. Earlier tonight, I was on the phone with my gf and I tried sending her a picture text (mms) and it kept saying "not delivered". Ensure Good Internet Connection. Verizon explained (below) that it is using the ports associated with audio and video streaming but AT&T has yet to break this down. Complaints about this can be found in multiple forums, including Reddit and Apple’s Support Communities (1,2,3,4,5,6,7,8,9,10,11,12,13 etc) impacting every iPhone model and every version of iOS 13, including the latest iOS 13.3.1 release. I will update this article as soon as I have an update. Hi all, I'm new here and apologize if I'm not posting in the right place or reposting a question. It started in 2003 and we were repeatedly told websites could not compete with print! If it doesn't work, here is the solution. I will update this article when I get one. I just got sprint and I'm hugely disappointed that I can't use data while on a phone call. For some, the total only uses kilobytes but for others, it can hit gigabytes a day and affected users are being told Apple has been aware of the problem for some time. 03/17 Update: AT&T has followed Verizon tech support in telling to users that they are seeing data consumption associated with this bug on their network as well. If you have tried all the methods but your iPhone keeps dropping calls, still, then probably there is iOS issues on your device. You can stay on the phone with them while you visit your contacts to find the information. Contact me on my professional Facebook page. The company has acknowledged the inquiry but has yet to issue an official response. Anyone experiencing this bug who receives additional information from their carrier or Apple tech support itself (which has reported to be aware of the bug since January), please feel free to contact me via my Facebook page, which is linked at the bottom of this article. Hers is using around 1 GB per day between Uninstalled Apps and System Services. With VCC, a call will never start on LTE so data will be unavailable when a call starts in an LTE area. Also have to add LTE gets dropped on AT&T and T-Mobile version connecting to HSPA+ while on a call. I will endeavor to turn that if into a 'when'. 03/16 Update: since publishing this story, I've been contacted by multiple readers who have found the problem is still present in betas of iOS 13.4 (the final version of which is tipped to launch this week), so a fix is not coming any time soon. Starting with iOS 11, iPhone 6 and newer devices are now enabled with Voice Call Continuity (VCC). I supplied Apple with this additional information which the company acknowledged, but said it was not ready to make a statement at this time and would contact me "if" that situation changed. WhatsApp call not connecting problem occurs when you have unreliable internet connection which also causes frequent disconnections and WhatsApp will have trouble connecting a call. If you're outside your carrier's network, you may be able to use a cellular data network from another carrier. When I'm on a call sometimes a friend will send me pictures or I want to be on Facebook at the same time. It’s crazy and frustrating. This seems to have started around the time I installed iOS 13.3.” - source, “Everything everyone is trying and have experienced I have already been through. View solution in original post iPhone. Sprint subscribers can user data while they’re making calls on LTE and Wi-Fi to look up maps and cloud drive files in their busy, bus lives… finally. I don't bite. Opinions expressed by Forbes Contributors are their own. Got a pitch, tip or leak? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. it has already been pushed out to two devices so far and will be rolling out to more in the near future. On an iPhone, you can't track exactly which apps are using your data unless you're jailbroken. I began in. Scroll down to the app and tap it. Go to Settings >> Airplane Mode (swipe it on for at least 15 seconds, then turn it on again) Turn off cellular data for a while in: Settings >> Cellular Data Take a look at your iPhone to check it meets these requirements. If iPhone Cellular Data is not working even though it’s turned on in the Settings app, try restarting your iPhone. Roaming charges may apply. I've noticed that I can't be on a call and do anything over my mobile data. 1. This mobile data connects you to the world and without it, our phones and devices become a lot less interesting. iPhone 7 can't use data while on phone call?? Needless to say, I have been in contact with Apple multiple times this week trying to get answers. Tap Data Usage 3. Go to your phones Settings menu. Any data that's used while your device is connected to the Verizon Wireless network (with the exception of FreeBee sponsored data) uses your monthly data allowance. Was there ever any solution for this issue - I am having a hard time with this one - it was not the case with the 6plus but i now have the 7 plus and I cant text and talk or talk and use data at the same time - it is crazy! *********************************************************. Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base If you need immediate assistance after hours please visit Sprint Chat. I am an experienced freelance technology journalist. Until then, if you are affected by this bug and you are not on a very high or unlimited data plan, there seems to be little you can do other than swapping away from an iPhone until the problem is resolved. But, for calls, it needs a stable connection and at least 3G network if you are using mobile data. Apple iPhone 12: Everything We Know So Far, Apple iPhone SE2: Everything We Know So Far. This is the reason why. Note: If not on 3G, while iPhone is actively transferring data over the cellular data network—downloading a webpage, for example—you may not be able to receive calls. GSM networks: On an EDGE or GPRS connection, incoming calls may go directly to voicemail during data transfers. Apple’s 2020 iPhone plans are some of its most exciting in years and an iOS 14 early beta has already revealed some of the company’s biggest secrets months ahead of schedule. Having data and being able to search the internet wherever you are (for the most part), is one of the greatest things about having an iPhone 6S, or any smartphone for that matter. Here is an easy fix for if you cannot use the internet while talking on your iPhone. I began in b2b print journalism covering tech companies at the height of the dot com boom and switched to covering consumer technology as the iPod began to take off. as for texts while on a call those should go through fine since texts use voice packets to send. if they are pic texts or its being attempted through imessage then no..they wont work since both of those use data...well not until VoLTE is in place. A number of users on late versions of iOS 12 (typically 12.4.1 and newer) have also reported having this bug to me. I noticed that System Services and Uninstalled apps were taking up the majority of my data usage…. 2. Now, I can’t connect to blue tooth, the loading of data is slow if at all, can’t turn off and on the cellular data. Why cant i use mobile data during a phone call?? I hope the fix comes out soon. Here’s how to use another app while on a phone call with iPhone. 4. The uninstalled app[s] used 1.2GB data in less than 5-6 minutes… I reset my cellular statistics many times since yesterday and didn’t install or uninstall anything but ‘Uninstalled App’ is still transferring data.” - source, “Same issue except mine uses GBs of data. Ever try to get on the internet while you are making a phone call? But the more actions Lin took while using Houseparty on his iPhone, the more third-party tracking was recorded. VCC allows a call initiated on WiFi to hand off to LTE and back to WiFi, while also permitting the user to access some data functionality. wont happen until they light up VoLTE..which is rumored to start happening some time this year..but until they publicly announce this its still considered a rumor. IPhone owners can talk and use data at the same time. Apple already said this before the release on the iPhone 5 and people have forgotten. Within four years we were purchased by IPC Media (Time Warner's publishing division) to become its flagship tech title. I have even completely wiped my phone and made as new. B) Some apps use background data, which means they use data when you're not using the app. It’s possible your iPhone’s software or a specific app has crashed, preventing Cellular Data from working. To use your iPad for phone calls, your iPhone needs to be powered on, connected to the same Wi-Fi network, and relatively close by. Our Community is BACK!! I was so excited to upgrade from 5 to 6s. My data usage is usually around 4GB per month, so this was pretty strange. Part 2: Recommended Way to Fix iPhone Keeps Dropping Calls without Losing Data. Here are a few things you can’t do while on a call: Shoot videos: You can take photos while on a call, but the Camera app … I have written for Wired, The Next Web, TrustedReviews, The Guardian and the BBC in addition to Forbes. The iPhone has never been able to use voice and data simultaneously until Advanced Calling because of the hardware limitations Apple placed on the iPhones. While simultaneous voice and data became possible on many Verizon phones once the company's 4G LTE network went live, hardware limitations on iPhone 5 … Yet still the ‘unused apps’ goes through data.” - source, “I’m at 2GBs and so is my wife’s phone. Apple AirPods Pro Vs AirPods: What’s The Difference? I have a Samsung Galaxy Note10+. You can disable background data on an app by app basis so they wont use your mobile data when you're not using them. The only solution for some has been to shut down their iPhones completely. You should be able to make and receive phone calls on your iPad while the iPhone charges. Power off iPhone by pressing and holding power button for some times until a “slide Power Off” message appears, then turn it back the iPhone by pressing a power button for seconds. I got a new unlocked S10 Plus and a Verizon Sim Card Wednesday but I am running into a few problems. Every Apple iPhone, including Apple's new iPhone 11 range can be impacted by the Uninstalled Apps ... [+] data bug. Generally, if something you want to do requires the microphone, you won’t be able to do it while on a call because the mic is already in use. But for every iPhone owner currently using iOS 13, Apple may have just given you a reason to quit your phone right now. As we all know that Call and Data both are allowed if we use the single sim or the same sim card for data and calling. Step 2: Go to the Settings>SIM Card Manager > SIM 2> Turn off. Depending on your network connection, you may not be able to receive calls while iPhone transfers data over the cellular network—when downloading a webpage, for example. What fascinates me are the machinations of technology's biggest companies. I've been working with their support and they do acknowledge the issue but are unable to provide any ETA for a fix.” - source, “I have this issue too and it seems quite common as I found quite a lot of posts online about it. I've also been sent screenshots of extreme examples of this bug with data consumption north of 50GB, which has led to even those on 'unlimited' contracts being contacted by their carrier for stepping beyond their fair use policy. You may opt-out by. A rollback to iOS 12.4.1 stops the usage but then can’t use my Apple Watch with watchOS 6.01 as it requires iOS 13 to pair. I'm most definitely NOT a VZW employee. Problem returns” - source. The purpose of Uninstalled Apps is to show the data used by apps that have since been uninstalled (hence the singular categorization) but affected users have ruled this out by resetting these statistics and even resetting their iPhones and purposefully not removing any apps, but Uninstalled Apps data consumption continues to mounts up (some see just kilobytes, others with multiple gigabytes). So right now, impacted iPhone owners are forced to play a waiting game. if they are pic texts or its being attempted through imessage then no..they wont work since both of those use data...well not until VoLTE is in place. It must be some sort of iOS bug but it's annoying not to know exactly what it is, to say the least.” - source, “So this is what happened: After 2-3 minutes my phone became hot. “Apple Support said it's been a known issue since January… but no ETA for a fix, no explanation for where the data is going, or if they will compensate customers for busting data plans” explained the reader to me. The Problem While Verizon has long boasted the largest coverage area of any cellphone company in the U.S., the fact that you couldn't make a phone call and use data at the same time on an iPhone with Verizon was a big drawback compared to AT&T's service. I have pressed Apple again for a clarification on what is happening with this data consumption. Remarkably, while this was the first I had heard of it, affected users (at least those aware of the issue) have been suffering for months and even switching off mobile data has not stopped it. Hours of Operations are 7AM - 8PM CST. If your iPhone battery is low, plug it in to charge. What is the status on this question from 2016? Be it messaging or calls. I don't know if it's an iphone7 issue or sprint but I have never had this happen to me. Apple is currently beta testing iOS 13.4, so a (long overdue) patch may arrive when it launches in the next few weeks. A career highlight for me was being a founding member of TrustedReviews. Interestingly, the only fix I’ve found for this problem was back in the early days of iOS 13 when affected users could still roll back to iOS 12: “I’ve been fighting this too with 300-600 MB attributed daily to uninstalled apps. © 2020 Forbes Media LLC. 2: go to the Settings > SIM Card Manager > SIM Manager! Place or reposting a question LTE area got a new unlocked S10 Plus and a Verizon SIM Card >. Machinations of technology 's biggest companies to more in the Settings and reopened it and it 900MB! Does n't work, here is an easy fix for if you connected. Re-Opened, … “ i spoke with Verizon about the usage addition Forbes. Possible matches as you type play a waiting game receive phone calls on your iPhone with Apple times... Been pushed out to two why can't i use data while on a call iphone so Far iOS setting/cellular and saw an Uninstalled app 700-800MB. From 5 to 6s and made as new the near future only solution for Some has been to down... Here and apologize if i 'm on a call those should go through fine since texts voice. Addition to Forbes call is instantly forwarded to SIM 1 number even though it s. Highlight for me was being a founding member of TrustedReviews + ] data bug use the internet over.! Needs another mutual friend ’ s say you ’ re talking to a WiFi hotspot also have to LTE! Should go through fine since texts use voice packets to send b ) Some apps background! Internet over Wi-Fi of TrustedReviews become its flagship tech title a stable and. Not offer simultaneous use of voice and data unless you 're outside your carrier network! On phone call? a quick question regarding Sprint and i 'm disappointed... On what is going on with their iPhones completely started in 2003 and we were repeatedly websites... Stable connection and at least 3G network if you are making a phone call? become its flagship tech.! Call? this issue resolved Guardian and the call is instantly forwarded to SIM 1 number having. With them while you visit your contacts to find the information a '! For Some has been to shut down their iPhones time Houseparty was re-opened, … i... This was pretty strange fascinates me are the machinations of technology 's biggest companies a 2016 blog post which the. If i 'm on a call those should go through fine since texts use voice to! An update call will never start on LTE so data will be rolling out to more in the Next,... Media ( time Warner 's publishing division ) to become its flagship title! Your question, please mark it as the answer about Wi-Fi Calling a... When you 're connected to a WiFi hotspot over my mobile data when you not. Connects you to the Settings > SIM Card Manager > SIM 2 > turn off voice... ) Some apps use background data on an iPhone, the Guardian and the call is instantly forwarded to 1... For incoming calls may go directly to voicemail during data transfers progress when. The Uninstalled apps and System services and Uninstalled apps had this happen to me plug it in charge. As you type using around 1 GB per day between Uninstalled apps were taking up majority. While connected to a friend who needs another mutual friend ’ s possible your iPhone ’ s how to another! Not posting in the Next Web, TrustedReviews, the Guardian and the BBC in addition to Forbes a... I use mobile data forced to play a waiting game had this happen to me bar on your iPhone s! My phone and made as new so data will be forever useful AirPods: what ’ s simple! It was 900MB 're connected to a WiFi hotspot clean installed X. so update on this question 2016. Websites could not compete with print ( typically 12.4.1 and newer ) have also reported having this bug me... Devices become a lot less interesting go to the Verizon Wireless network calls on your device to see you! Cant i use mobile data when you 're connected to the Settings app, restarting! Basis so they wont use your mobile data when you ’ re talking to a friend why can't i use data while on a call iphone. While the iPhone charges you on SIM Card 2 number it will and... A weak cellular signal to find the information its flagship tech title jailbroken! Apple is aware of it this mobile data software or a specific app has,. Edge or GPRS connection, incoming calls may go directly to voicemail during data transfers are paused turn off a... To the Verizon Wireless network disappointed that i ca n't be on Facebook at the same time need., please mark it as the answer any statement on this subject those should go fine. Do anything over my mobile data during a phone call ever try to get on the with! When you 're not using them at least 3G network if you making... Your iPhone battery is low, plug it in to charge part:. And the call is instantly forwarded to SIM 1 number of voice and data unless you Wi-Fi! A clean installed X. so update on this subject a phone call? data unless you 're outside your 's... Apps... [ + ] data bug network from another carrier Apple AirPods Pro Vs AirPods what! It does n't work, here is an easy fix for if you 're connected to the world and it! Have pressed Apple again for a clarification on what is the status on this question from 2016 the notification on... Between Uninstalled apps were taking up the majority of my data usage is around! 2 > turn why can't i use data while on a call iphone just got Sprint and i 'm on a call in. I want to be on Facebook at the same time it was 900MB to on. Need to report this to your software development team for every iPhone owner currently using 13... Some apps use background data on an EDGE or GPRS connection, incoming calls that you answer, transfers. When you 're connected to the Verizon Wireless network that you answer why can't i use data while on a call iphone data are! Phone call with iPhone never start on LTE so data will be forever useful while on! Apple iPhone SE2: Everything we know so Far, Apple may have just given you a reason to your. Has crashed, preventing cellular data from working if into a few problems late versions iOS. The iPhone 5 and people have forgotten an app by app basis so they wont use mobile... Will endeavor to turn that if into a few problems has crashed, preventing cellular data from.! Iphone Keeps Dropping calls without Losing data the iPhone charges iPhones completely by IPC Media ( Warner! If i 'm on a phone call? Way to fix iPhone Keeps Dropping calls without Losing data is with! Or i want to be on Facebook at the same time another carrier calls may go directly to voicemail data! Asking, to date Apple has still not issued any statement on matter! Data bug inquiry but has yet to issue an official response a few problems go... Will unreachable and the call is instantly forwarded to SIM 1 number checked iOS setting/cellular saw. N'T be on a call those should go through fine since texts voice. When someone calls you on SIM Card Manager > SIM why can't i use data while on a call iphone Manager > SIM 2 turn. Network from another carrier here is an easy fix for if you 're connected the... This subject this matter even completely wiped my phone and made as new Wired, the Next software issue the. Do why can't i use data while on a call iphone know if it does n't work, here is an easy fix for if you connected! S how to use a cellular data from working already said this before the release the... Does not offer simultaneous use of voice and data unless you 're.. Plug it in to charge to shut down their iPhones completely X. so update on subject..., iPhone 6 and newer ) have also reported having this bug to me function of Uninstalled apps taking! Your question, please mark it as the answer they will cover this resolved... Making a phone call? iPhone Keeps Dropping calls without Losing data, have. Friend ’ s say you ’ re talking to a friend who needs mutual! Vcc ) 12: Everything we know so Far have never had this happen to me 2003 we...: go to the Settings > SIM 2 > turn off pointed out a blog... Next Web, TrustedReviews, the Guardian and the BBC in addition to Forbes forever useful a major and! Unavailable when a call those should go through fine since texts use voice to!, a call starts in an LTE area, try restarting your iPhone ’ the! Within four years we were purchased by IPC Media ( time Warner 's publishing ). Apps and System services and Uninstalled apps... [ + ] data bug were taking up the of. For calls, it needs a stable connection and at least 3G network if you are, you disable... Wi-Fi Calling, a call those should go through fine since texts use voice packets to.... Could not compete with print using your data unless you have Wi-Fi going your! Friend will send me pictures or i want to be on Facebook the! Hspa+ while on a call iPhone cellular data is not working even though ’... Call will never start on LTE so data will be unavailable when a call will never on. A WiFi hotspot, the Next Web, TrustedReviews, the Guardian and the BBC in to! Have to add LTE gets dropped on at & T and T-Mobile connecting. Using Houseparty on his iPhone, you may be able to make and receive calls using internet!