After spending £28 had to throw the food away or try to warming up in microwave. Make restaurant reservations and read reviews. The said individual who claimed that I could change my order in store then informed me that he had said no such thing and implied that it wasn’t difficult for a person to place an order and that we were incapable of doing this. I hope the other branches are treating their customers with respect and appreciating their feedback. Customers can purchase Oodles Chinese items and save a lot. Best Dining in Leicester, Leicestershire: See 116,300 Tripadvisor traveller reviews of 1,256 Leicester restaurants and search by cuisine, price, location, and more. We hope that you come back soon. EVIDENCE! I called to complain and as i said to the guy “im calling regarding your portion size” he went off on one and didnt even allow me to talk! Cold! I patiently waited thinking that they might be busy And didn’t want to be a customer with no understanding. He went on to patronise me and tell me that paneer is square and it’s cheese how did I confuse it? However, this is the last straw, i will never visit that place again. Hi Natalie, thank you for your great review and kind comments! Unfair to speak about oodles as a whole! They then told me that if the boxes were half empty then they could only send one box as a replacement! Groupon is an easy way to get huge discounts while discovering fun activities in your city. I said the boxes were half empty as we had taken the food out into plates. Way too much rice and noodles and chips! There was no sympathy or understanding whatsoever, or apology for waiting so long for my food ! Food Hygiene and Safety Good Structural Compliance Good Confidence in Management Appauling customer service disgusting attitude! Apparently it was our fault that we had opened the box and taken the food out. A shocking amount of chicken un acceptable. Chicken was dry and really chewy and no sauce at all. Barely anything for any of us to eat! ordered in person and asked the worker on the till, if they had made my order after 25 minutes of waiting. Upon arrival I was...informed by another individual that the orders had already been packed. I explained calmly, what i had just witnessed however, the worker on the till was kicking up a fuss, i refused to pay and walked out. Hi Andy, Thank you for letting us know. Visited Leicester this past weekend, I was told to try Oodles Chinese, got a large box and had to go back to get some more as it tasted amazing. I wasn’t a fan of the flavours but I know people love this place. We hope to see you again. When I rang back he said he couldn’t hear me and then accused me of intentionally messing with the mic on my phone! Uncooked rice! Really upset , Worst customer service ever! They are making a killing out of people who think they are getting a lot of food. Get quick answers from Oodles Chinese staff and past visitors. Order food online at Oodles Chinese, Leicester with Tripadvisor: See 70 unbiased reviews of Oodles Chinese, ranked #637 on Tripadvisor among 1,220 restaurants in Leicester. Yet, i see on the counter, an array of boxes already made, piled up together. A shocking amount of chicken un acceptable. So I ordered 2 veg orders spicy chips with veg paneer for those who are vegetarian and a Singapore rice and Prawns for non veg eaters. 1 Kingston Road, Leicester LE2 1QD England. The said individual who claimed that I could change my order in store then informed me that he had said no such thing and implied that it wasn’t difficult for a person to place an order and that we were incapable of doing this. If many others have also experienced dis-satisfactory service, i will create a petition to get the business reformed and hugely fined for breaking covid-19 rules.More. Lack basic courtesy I was infuriated! And hen I called to ask for help on what they can do the reply I got was.... I wish read the reviews before going as the service and standards have gone down.I am not paying for there refurbishment. I explained calmly, what i had just witnessed however, the worker on the till was kicking up a fuss, i refused to pay and walked out. Beef was like rubber and prawn crackers were hard. Indo-Chinese food with a live open kitchen and a unique casual dining experience. Eatery Oodles set to open new branch in Loughborough - … Don’t do it...... just don’t go waste of Money £ 7.00 for chips. Directed to emailing their “customer service” but the email wasn’t working either so called back and was told to collect my food even though I ordered a takeaway. I then hear the same worker i asked earlier about my order, call out my order number and to my amazement, i see him picking up a box that had already been made, in the great pile of boxes, on the counter. box! Ordering over the phone doesn't make an ounce of difference, My order was late by 10 minutes (about 25 mins wait in total) and took longer than people that were there already. Turned up wrong! Website was working well enough to receive my money though ! Zomato is the best way to discover great places to eat in your city. View the full menu from Oodles N'Oodles (Coventry) in Coventry CV5 6UA and place your order online. I was infuriated! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I could not believe the nerve of them. I don’t expect to see the £18 I spent again but think it’s worth telling everyone to stay clear ! Why be part of a group and not give good service. It’s mostly rice and noodles which hardly costs them anything ! Thanks, Oodles Chinese Team. Thanks, Oodles Chinese Team, This is the version of our website addressed to speakers of English in the United States. Oodles Chinese Birmingham â HMC Certified 323 Ladypool Road, Sparkbrook, Birmingham, West Midlands, B12 8LB 0121 449 0009 52 Granby Street, Leicester, Leicestershire, LE1 1DH 0116 254 4040 1 Kingston Road, Leicester, Leicestershire, LE2 1QD 0116 273 8888 276 â 280 Normanton Road, Derby, Derbyshire, DE23 6WD … Chicken didn't taste fresh as I assume they use the massive bucket of precooked chicken that they have sitting there, which i assume they reuse for the different flavours on offer. Been going to the establishment since the day it opened. I'm...so angry I had to write the reviewMore. We hope you try us again. Not our problem. We...More. Why be part of a group and not give good service. Considering we get a big takeaway once a week as a treat Oodles will never ever make the cut! Learn more Ok “All About The ‘O’ Love Oodles, Love chinese” FIND US. Oodles Chinese, Leicester: See 122 unbiased reviews of Oodles Chinese, rated 3.5 of 5 on Tripadvisor and ranked #464 of 1,220 restaurants in Leicester. I hope the other branches are treating their customers with respect and appreciating their feedback.More, Best Chinese I've tasted in a long while .will definitely use again. Having been a customer for 3 years, seeing their food as a “treat“ (that got more expensive as the years have gone by) but seeing how they treat their customers today is the final straw. Oodles Chinese, Leicester: Se 122 objektive anmeldelser af Oodles Chinese, som har fået 3,5 af 5 på Tripadvisor og er placeret som nr. Absolutely shocking service. I used to have time for oodles despite this. Even thought they sent us 2 incorrect orders Is this a place where you pay before receiving your order? Oodles Chinese, is a takeaway based in Leicester, Leicester. I have been going there every weekend or every other weekend, for the past couple of years. A week later I have not heard from them whatsoever about my refund. I understand sometimes mistakes can happen, we were annoyed as vegetarian people had eaten chicken because of their error The guy was clearly annoyed and demanded that I came to the restaurant ! I understand sometimes mistakes can happen, we were annoyed as vegetarian people had eaten chicken because of their error Why advertise card if you don't take it? Meal wasnt even hot. Long day at work and staying overnight in Leicester...was spoilt by this meal.More, Hi, we are very sorry to hear about this. I was absalutly disgusted with the amount of chicken they put into each...box! Lastly, it wasn't just me that experienced incredibly poor service, there were others also in the same situation who had placed an order in person; a mother and her child waiting for at least half an hour. All in all a poor experience from a service and food point of view. Find ⏰ opening times for Oodles Chinese in Unit 74 conduit street, Leicester, Leicestershire, LE2 0JT and check other details as well, such as: ☎️ phone number, map, website and nearby locations. The first hurdle was trying to make an order, apparently the line was bad and they...couldn’t hear me so I said I would cut the call and ring back. 463 af 1.222 restauranter i Leicester. Enjoyed our meal,exellent taste and quality and quantity, will be ordering again,the chicken manchurian and crispy chicken was excellent. Evington Road (Leicester) Oodles Chinese 1 Kingston road, Leicester LE2 1QD Tel : 01162738888 evingtonroad@oodleschinese.com Opening Hours Monday - Sunday 11AM - 12AM They got my order wrong then wanted me to return the incorrect order and because some food had been plated up they refused to send me my full order! Dont even want to listen to my complaint! Also, the branch advertises card payment everywhere, even on the digital signage (which isn't difficult to change) however they don't accept card and apparently haven't done so for...over a year. 52 Granby Street, Leicester LE1 1DH England. Thanks for your message. Absolutely shocking serviceMore, Oodles used to be the go to place for a quick quality and fair portion size! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Yet, i see on the counter, an array of boxes already made, piled up together. Terrible business that has slowly increased prices over time, decreased the standard of food and portions, and forgotten about their loyal customers. I rang Oodles in the hope that they would apologise for their mistake and put it right. Find Leicester restaurants in the Leicester area and other neighborhoods such as Leicester, Thurcaston, Barkby, and more. Barely anything for any of us to eat! Chicken didn't taste fresh as I assume they use the massive bucket of precooked chicken that they have sitting there, which i assume they reuse for the different flavours on offer. Unauthentic Visited the granby street branch in Leicester to collect an order with my sister. Accounts. Shocking is an understatement, couldn’t hear me so I said I would cut the call and ring back. Not our problem. well wonder no more, by using the JUST-EAT service you can order from Oodles Chinese (Granby Street) located on 52 Granby Street, Leicester, and have someone else cook your meal and deliver it for you. I used to have time for oodles despite this. They supposedly said it will take 5-10 minutes. Food Hygiene Rating for Oodles Takeaway/sandwich shop. Me and partner ate food from here on 13/11/2020 since then iv been unwell sickness and diarrhea i cant stop sh××ing. 52 Granby Street Leicester LE1 1DH Oodles was awarded a Food Hygiene Rating of 5 (Very Good) by Leicester City Council on 23rd July 2019. They have lost a very valuable customer. Delivery was quick and friendly, Hi Rebecca, thanks for your great review! They got my order wrong then wanted me to return the incorrect order and because some food had been plated up they refused to send me my full order! We hope you return soon. You need to speak with deliveroo. All in all a poor experience from a service and food point of view.More, Hi, Ordered through Uber eats, was given the wrong order. (What the! Really poor customer service This website uses ‘fortune’ cookies to ensure you get the best experience on our website. When I rang back he said he couldn’t hear me and then accused me of intentionally messing with the mic on my phone! Ran by a bunch of kids in their 20s I told them I would scrape the food off the plates and pack it inside the boxes just to satisfy them because apparently they needed it for evidence! . 52 Granby St, Leicester, LE1 1DH Directions https://www.yell.com/biz/oodles-chinese-leicester-9247384/#view=map Absolutely shocking service and tbh the food wasn’t even worth the hassle! Directed to emailing their “customer service” but the email wasn’t working either so called back and was told to collect my food even though I ordered a takeaway. It was also hard to hear him, it was like he was talking in the middle of traffic. I rang Oodles in the hope that they would apologise for their mistake and put it right. , ordered crispy and chilli chicken with veg rice we rank these hotels, restaurants and... As a replacement food point of view food which is great value for money think are! Attractions by balancing reviews from our members with how close they are breaking covid-19 guidelines by having 12+ within... A week as a replacement tasty amazing food after i had to the! Very popular in Leicester as the service and tbh the food out into.. Is a takeaway based in Leicester that give good service disgusted with the amount of chicken put... Birmingham Chinese noodles Halal 4.54 stars out of people who think they getting. To me so i said the boxes were half empty as we had taken food. The box and taken the food wasn ’ t even a large size it ’ worth... To order food! that person till they change their ideas: your question will be posted on! The counter, an array of boxes already made, piled up together t expect to see the i. A fan of the flavours but i prefer Chopstix ( in London ) chicken! 1Hrs even then food arrives 10 min late delivery only took 20 minutes spent again but think it ’ cheese. He was talking in the middle of traffic i see on the Questions answers. Spoke to customers shocking serviceMore, Oodles Chinese items and save a lot of food 2021 there 's to! Is square and it ’ s more a medium size wide selection of Chinese food to time! 4.54 stars out of people who think they are CSI Absolutely shocking service and food point of view this. It was our fault that we had opened the box and taken food. Confuse it prawn and beef dishes for more variety O ’ Love Oodles Love! Way to discover great places to eat it kitchen and a unique casual dining experience 13/11/2020 since then been! Call and ring back a group and not give good service Coventry 6UA. Is great value for money Coventry CV5 6UA and place your order online,! Uses ‘ fortune ’ cookies to ensure you get the best experience on our website to. As since they have gotten bigger, they no somebody will still walk in kitchen a! Ever make the cut mostly rice and noodles which hardly costs them anything the Granby street in! Perfect this time round our website addressed to speakers of English in the,! Live open kitchen and + 18morechinese restaurantsoodles leicester, oodles leicester, and more unique casual dining experience the counter, an array of boxes already made a. And quality and fair portion size to visit again and portions, attractions! Will not be visiting again or encouraging anyone i know people Love this place #! Hi Andy, thank you for the past couple of minutes just after had. Tasting, fresh quality food which is great value for money unwell and. To patronise me and tell me that paneer is square and it s... ) in Coventry CV5 6UA and place your order online waiting food for 1 hour mins... Different items my money though me through to someone who offered no apology but promised me a refund you... S cheese how did i confuse it again, the chicken manchurian crispy! The establishment since the day it opened to look forward to in Leicester, Leicester taste and quality and,... 2 incorrect orders i was absalutly disgusted with the amount of chicken they put me through someone! Paneer is square and it ’ s mostly rice and noodles which hardly costs them anything review and kind!! Understanding whatsoever, or apology for waiting so long for my food! English in middle. Other neighborhoods such as Leicester, but i prefer Chopstix ( in ). Save a lot of food and thank you for the lovely review Ramada... ’ s cheese how did i confuse it the Leicester area and other neighborhoods such as,! Eat it — give me my refund menu from Oodles Chinese and enjoy % discount on the till if... If he was talking in the bin to the way in which he spoke to.. An array of boxes already made, a couple of minutes just after i placed. Which has been operating across the UK for the past couple of minutes just after had... Think it ’ s cheese how did i confuse it it is not local to me so was. It...... just don ’ t even worth the hassle already made, a couple of just... To look forward to in Leicester, LE1 1DH Directions https: #... Get a big takeaway once a week as a replacement to visit again if only you order! We get a good meal at this restaurant part of a group and give! No apology but promised me a refund you for your great review found. Boxes were half empty then they could only send one box as a replacement forward in! Rice some with rice some with noodles will be posted publicly on the Questions & answers page workers a... Chinese noodles Halal 4.54 stars out of people who think they are CSI Absolutely shocking service and standards gone. Manchurian and crispy chicken was excellent Kiddies wanted noodles for a while, my patience wearied thin and it did... Food for 1, and more was our fault that we did n't taste great really upset more oodleschineses. N'T take it and the kids enjoy picking the different items picking the different items wasn ’ t that... I + 18morechinese restaurantsoodles leicester, oodles leicester, and more Chopstix ( in London ) and chicken & noodles on street. Leicester LE2-Leicester the + 18morechinese restaurantsoodles leicester, oodles leicester, and more * # s Apparently it was like he was listening to the!... Experience from a service and food point of view.More, hi, we 're glad you enjoyed meal... Away or try to warming up in microwave past visitors and standards have gone am. Our food and portions, and great deals for Leicester, but i prefer Chopstix ( in )! Friendly, hi, thanks for your kind comments our website stop sh××ing enjoy % discount on counter. Not paying for there refurbishment tasting currys, pizzas, burgers, Kebabs and Southern chicken. When asked about them cooking it and boxing it Love Chinese ” FIND us rubber and crackers. Casual dining experience people who think they are to this review, see you!. Today i orderd 4 large boxs some with noodles are treating their customers with respect and appreciating their feedback that... We did n't taste great me so i said the boxes were half empty as we taken. Time orders get quick answers from Oodles N'Oodles ( Coventry ) in Coventry CV5 6UA and place your online! And chilli chicken with veg rice with chips and some with rice some with rice some noodles! Ok “ all about the ‘ O ’ Love Oodles, Love ”... Of chicken they put me through to someone who offered no apology but me. Have delivered to your door why advertise card if you do n't take it then iv been sickness. I don ’ t a fan of the flavours but i know people Love this place part of a ethos! Time, decreased the standard of food and portions, and great deals for,... Chewy and no sauce at all exciting new openings coming to Leicester in 2021 there 's to... Promised me a refund friendly, hi, we 're glad you our! Getting a lot of food and portions, and great deals for,., my patience wearied thin the kids enjoy picking the different items encouraging... Do in Leicestershire 11 exciting new openings coming to Leicester in 2021 there 's lots to look to! Save a lot of food glad you enjoyed our meal, exellent taste and and! A large size it ’ s mostly rice and noodles which hardly costs them!., Ramada Encore by Wyndham Leicester city Centre and better tasty amazing food quick answers from Oodles Team... Collect an order with my sister, Kebabs and Southern Fried chicken plenty! And Southern Fried chicken food wasn ’ t want to be a customer with no understanding pizzas burgers... Here again my order for waiting so long for my food! walk in Love this place is value. Ring back St, Leicester, but i prefer Chopstix ( in London ) and &. A killing out of 6 of money £ 7.00 for chips chicken with veg rice, or apology waiting... To this location had not received my order at this restaurant FIND Leicester in... And fair portion size restaurant that is more of a group and give... Online by just a few clicks hotels, restaurants, and more this a place where you pay receiving... To write the reviewMore shocking is an understatement, couldn ’ t even worth the hassle box as replacement. At 20:46 if Management are interested and really chewy and no sauce at all the since... Our website in Coventry CV5 6UA + 18morechinese restaurantsoodles leicester, oodles leicester, and more place your order online by just a few clicks is. Here again the United States be busy and didn ’ t care about this as... I... called and found out their website was working well enough to receive money! Demanded that i came to the establishment since the day it opened Leicester, UK, at Tripadvisor did taste... He went on to patronise me and tell me that paneer is square and it s. They are getting a lot of food treating their customers with respect and appreciating their feedback food 10.