By us or by Cincinnati Bell? The same is true with their customer service-they are all foreigners who will argue with you and won't help you. Updated daily. Pay your bill online, free of charge. Customer Service can accept payment by credit card over … Store Locator. View and pay your bills, add new services, view your usage and much more. Consumer ; Business. This company, after I closed my account, reported that owed them more money, which went on my credit report. I understand that but we didn't do the ordering and by insisting that they can't help I feel like they are calling me a liar. Upgrade to Premier - To get the most out of your Internet, consider adding Cincinnati Bell's Premier service to your plan. I want to talk about its promotion - Cincinnati Bell promised one year promotion discount, but it canceled the promotion before one year ends. One bill credit per account, per bill period. Use this comments board to leave complaints and reviews about Cincinnati Bell. What's more, you have 24/7 access to your account from any computer, tablet or smartphone! Call Us. I had to talk to three different foreigners and be on hold for long periods of time. If they charged me they can undo the charge. Thank you for your interest in Cincinnati Bell Fioptics! Due to hospitalization and traveling I was not able to call back for a couple of weeks. They took the cheapest equipment ant ZTE service from China which are under attack always. Store associates can help you with common issues to get your bills paid quickly. Check out the Fioptics Preferred package which gives you superior channels like; Nickelodeon, Fox News, ESPN, AMC, HGTV, Paramount Network, TV Land and so many more! Log in . All online Cincinnati Bell transactions are safe and secure. Per the nice technicians that have come onsite, Cinti Bell is working with the company that provides support for their Cable TV boxes to resolve some of the above issues. I am paying more now than I did before. Our Zoomtown rarely works! Home - Welcome to Cincinnati Bell - Cincinnati Bell's start experience including trending news, entertainment, sports, videos, personalized content, web searches, and much more. All the gentleman wanted to do was put me on hold or tell me he fixed the problem. No company should be able to get away with this. I called and explained my wife is a diabetic and had emergency low sugar and we used the phone to call for help the service person said she could not help I ask to speak to her supervisor. Saving $80 a month and faster internet. * All fields are required Late fees are calculated at a rate of 10% net, per year. They have more HD channels and their internet is more reliable. In-store appointments. But again was told nothing u could do-due to outage. They gave us the increased billing without a notification to us and don't talk with us because we don't have PASSCODE. missing work days and cell phone bills. Abbreviate directional street addresses using N, S, E, W, NE, NW, SE, or SW. For example, the street name "North Main Street" should be entered as "N Main". How to Secure your Home Network. But I will be switching providers at my earliest convenience. Tear off the remittance sheet and place it, along with your payment, in the retun envelope and mail it to. Enter the first few letters of the street name. This secure service gives you the ability to pay your bill from your home computer or mobile device. Bill Werner Lebanon, Ohio. O. Hi or but to sit here all and wait for the technician to show up. Pay Online - Home Medical Equipment, Home Pharmacy Only Show. You can find contact details for Cincinnati Bell above. He “fixed” it and left, only it was not fixed. So Cincinnati Bell you better have a manager call me that 1. Autopay is available to automatically pay your monthly bills via an electronic debit card from the checking account of your choice. I work from home so I have been going to Starbucks for the past 3 days to work. Find stores. Can actually absorb what I’m saying and respond with an intelligent answer and 5.Tells me a solution to this problem that will make me sooooooo happy that my cheeks (ON my face) actually hurt! Set-top-box required for television service, and 2 HD TV boxes are free for 36 months after the first at $8.99 per month. With the billing statements they provide you need a lawyer to decipher them and I couldn't tell that they continued to charge me for that box for the next 35 months ($7.99 a month x 35 months=$279.65), when I cancelled the service they told me I need to turn in 3 boxes & 3 remotes when I only had 2, the other being returned on [protected]. You can call Cincinnati Bell at (888) 246-2355 toll free number, write an email, fill out a contact form on their website www.cincinnatibell.com, or write a letter to Cincinnati Bell, 221 E. 4th St, Cincinnati, Ohio, 45202, United States. We found more than one address in your account. ... Cincinnati Bell Fioptics — billing practices. WHY DOESN’T YOUR COMPANY KNOW HOW TO INSTALL YOUR OWN PRODUCT? Initial Cincinnati Bell complaints should be directed to their team directly. The second best result is Cincinnati Bell age --in Lake Mary, FL in the Heathrow neighborhood. Address Results. Bell Trade-in program . ... We are unable to complete orders for Lebanon online. My Cincinnati Bell utilizes a Secure Login Process that strictly controls access to your account information. Please resolve these issues ASAP or you will be losing a long standing in the past very satisfied customer. The current poor performance issues with your Fioptics cable TV service is just unacceptable. We NEVER use PPV!! There is also an issue when you view multiple DVR shows and then try to go back to live TV, the box sometimes freezes up and No picture will display until you reboot the cable TV box. You can access and manage your Cincinnati Bell phone, Internet, and Fioptics TV accounts with your Android smartphone (change based on device and operating system). The service would... Not bad, but could've been way better. Customer management products included agent assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government markets. How to Pay Your Bill. No wonder so many Americans are out of work. After explaining about my wife, said that it would take as long as it took very uncaring. By 2022, we plan to have 90% of the Greater Cincinnati region covered with our Fioptics network. For example, an address on Montgomery Road could be found by entering “Montg”. First off could you hire people that speak fluent english. Real jobs from real companies. What's more messed up is I don't even have their phone serve anymore, so I can't even use the long distance they are charging me for. Overview; Log In; Check My Email; Perks; Watch TV; Connect Cincinnati; CB Rewards; My CB App; Connect With Us; Live Chat. All rights reserved. Communications concening disputed amounts, including an instrument tendered as full satisfaction of … If you already have service with Cincinnati Bell, please log in. With the best calling features available. made the decision to give CB a try. If I wanted to add or delete then I had to create a custom named favorites list. I am on a do not call list but the calls keep coming... On [protected] (invoice 7404544) I returned a Cincinnati Bell Fioptics receiver & remote to their store and received a receipt for the transaction. I just wanted to thank you for all of my time and money you wasted and I sincerely hope your company gets it together and stops stealing from American consumers. If you already have service with Cincinnati Bell, please log in to view best offers available to you. Two of the days that these videos were ordered"... We weren't even in town!! I have. Blog. I saw a new a John Matarese(http://www.wcpo.com/dont-waste-your-money) segment about how horrible Cincinnati... Dear Cincinnati Bell, The man could not go without a phone due to health conditions, I spoke with a Supervisor Beth, and the issue was I did not include a home phone in my cable/internet package, we agreed that I could have my carrier, request an import that way there would be no interruptions in service and the man could still communicate with doctors and the hospital. They said no. I was a victim of bait and switch by Cincinnati Bell. We have been loyal Cincinnati Bell customers for over 20 years. I signed up for notifications, This is Cincinnati Bell, not India Bell. Login / Enroll – Setup automatic or make one-time payments, view bills, activate paperless billing, and more; One-time Guest Web Payment – Make a one-time guest payment without creating an online profile; Phone – Call (513) 591-7700 to pay your bill using a checking/savings account or debit/credit card; More payment options . I just spent 45 minutes on the phone with the tech support group and they really don't know the product because after 45 minutes I should have received the correct answer. When calling on my bill about the charges that were given to me The man I was talking with could not understand me. The cable and internet both go out quite often here in the Anderson Township area. Print a copy of your bill and pay by mail. Back to Top For Credit Card Billed Fuse Internet Access Customers . Recent recommendations regarding this business are as follows: "Stay away from Cincy Bell… There has to be a answer to this problem but I just don't have the time or patience s to continue to talk to unknowable people. This is Thursday I called again this morning after talking to two people and twenty minutes I was told it would be fixed in the next 24 hours. Please select the address you wish to get best offers for. Homever, they will keep sending bills, not a bill, multiples bills after you terminate the service. Fioptics 1 Gbps, Fioptics Elite TV, Home Pak Advantage. I would also suggest you check with other people who already have the service to see if they have similar issues. Michael Morrison thanked me by raising my bill over double to thank-me for my patronage after my promo expired. Cincinnati Bell Inc’s Information Systems unit has agreed to buy Information Systems Development Partnership, a provider of billing and customer management systems to the cable television industry. Log in to get customized information on your service. I asked to speak to a supervisor. As I didn't the first time it wasn't working. Now we both know that it will not happen. The insisted that we must go to one of the store to change it or update it. I am not paying this bill until this problem is fixed. When I talked with Cincinnati Bell customer service on [protected], I did not need PASSCODE to talk with a customer service. Street, Road, Court, Avenue, etc). ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I then demanded to be transferred to a supervisor. MIP is a fund … I look at the details and it's says I have over $200 in pay per view charges!! I will post this message on every single social network. Cincinnati Bell Fioptics Cable TV performance is very poor in comparison thus far. It took hours on the phone and was a huge hassle to correct my credit score after I was purchasing a vehicle, I could have received a better interest rate if his company hadn't tried to literally STEAL from me. Should you choose to cancel your service, contact us and let us know the date you want the cancellation to be effective. He has been a customer of Cincinnati Bell for over 30 years always paid his bill on time, never late. With Autopay, your Cincinnati Bell bill is paid automatically each month via an electronic debit from the checking account of your choice. All; CB Shop; Sweepstakes; Sort By I am in Telecommunications and serve businesses across Ohio, (Dayton and Cincinnati). Fiber is available to an estimated 613,356 households. I rented a home from a patient who was going to Florida for several months, I met this family as the nurse caring for this man after a cardiac surgery. Pay My Bill / Login. The CS reps were pleasant but could not offer much help. If there was a bad company award, you would win and frankly your outsourcing of American jobs and the fact that you think it’s appropriate to call your customers on Christmas day makes me sick. This credit will reflect in your online My Cincinnati Bell Account, My CB App and in our automated bill payment system within the next 7 business days. Those companies who have invested in building out fiber to the home have essentially made an investment in the customer experience, both now and into the future. He had no idea what I was talking about. Other Payment Options . Then I was told that there was no higher level of tech support and that the people answering the phone in the Philippines only had basic training and really couldn't deal with such a technical problem. Connie Schlechtinger, Been a CBT customer for years. The fiber optic's Cable broke Saturday morning. Already have Fioptics Services? Tried for months to have a number ported. They swore to me that weather wouldn't affect it, but it does. Pay by Phone Show. We never set up PASSCODE, therefore, we don't know what it was. Notify me when I can upgrade to Fioptics at this address. By phone: Cincinnati Bell bill pay will accept payments by phone, but if the customer service representative must assist you in processing the payment you will be charged a processing fee of $5.00. My Cincinnati Bell gives you access to your most important account and services information. Cincinnati Bell offers residential and business internet service to 25 states with the most service in Ohio, Kentucky, Indiana, and California. Billing department only give you run around with the credit that they promised to give, try to avoid any way they can. Business TV + Internet + phone. Have an account? Cincinnati Bell internet plans start at $34.99 a month with internet speeds up to 5 Mbps. Account & Billing; Contact Us; My Cincinnati Bell. Home - Welcome to Cincinnati Bell - Cincinnati Bell's start experience including trending news, entertainment, sports, videos, personalized content, web searches, and much more. Cincinnati has easy online access for you to request city services, pay bills or apply for permits. What a screwed up customer service they provide. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Cincinnati Bell Customer Service. This Kills Your HSI And BANDWIDTH Because They Have To Lock Down everything. I think you all should take a company trip down the yellow brick road and ask Oz for brains! Cinti Bell has dispatched 2 different technicians to troubleshoot issues such as intermittent freezing screen and now multiple TV boxes are unable to support simultaneous viewing of DVR shows/movies if what is being streamed out is more than 10MB(or something). My Cincinnati Bell gives you access to your most important account and services information. Our best services available for this address include: Watch over 375 channels and the best in HD. Menu & Reservations Make Reservations . What kind of soulless, un-American company is calling people on Christmas Day? Whitepages is the authority in people search, established in 1997. Cincinnati Bell is a regional telecommunications service provider based in Cincinnati, Ohio, United States.It provides landline telephone, fiber-optic Internet, and IPTV services through its subsidiaries Cincinnati Bell Telephone and Hawaiian Telcom, which are the incumbent local exchange carriers for the Cincinnati and Dayton metropolitan areas and Hawaii. The Center for Medicare and Medicaid Services (CMS) requires providers to publish the pricing or provide patient estimates for 300 shoppable services that will provide patients with their estimated out-of-pocket expenses. Yes! I asked if he was reading the same script as the women, because he was giving identical responses to everything. Cincinnati Bell Telephone Company Contact & Assistance. They decide to do something about THEIR ISSUE when you make a public complaint. This company does respond, but not as often as you'd expect them to. Since 2010, Cincinnati Bell has invested nearly one billion dollars in building out a fiber network that can serve as the foundation for local Smart City initiatives. It upsets me when I'm told they cannot help... How can you not? I am very confident they will continue to push their customer's to Time Warner and Windstream. I was trying to save on my bill, so I canceled some channels that I never used. First Time User? Office applications are always the latest version too. I've since disputed the charges and they've been removed from my credit report. I DON’T THINK SO! Filter By. Welcome to America Cincinnati Bell… home for you can expect a fight when you’re doing something wrong. If your payment is not received on the Due Date, a late payment charge of 2.0% will be assessed on your next bill. They informed me that they would not know until hook up---fake ads. I had your fiber optics installed a while back and I’ve had nothing but problems with it. The Official Whitepages. Again the customer service rep said no she couldn't give me a credit. *You … ... We are unable to complete orders for Lebanon online. New subscribers of Cincinnati Bell internet service get special new customer deals! Quick Pay allows you to pay your Home Medical Equipment and/or Home Pharmacy bill online. Cincinnati Bell Telephone Company LLC provides traditional, ILEC, local telecommunications products and services and broadband internet access in the Cincinnati, Ohio metropolitan area, including portions of Ohio, Kentucky and Indiana and covering more than 2,400 square miles. ‎My Cincinnati Bell gives you access to your most important account and services information. Thats just a bunch of crap. What they don't realize is the amount of business they are losing as I am switching business services to Time Warner and Windstream. PAY YOUR CINCINNATI BELL TELEPHONE COMPANY BILL WITH CASH OR A DEBIT CARD. I had to call back after the tech came in 3 days. Then I will be charged for an over due bill. Thanks for playing, Opening Hours. If you are unsure which set-top box you have, please log in here. Box 748001, Cincinnati, OH 45274-8001. Cincinnati Bell was first mentioned on PissedConsumer on Jan 08, 2011 and since then this brand received 546 reviews.. Cincinnati Bell ranks 360 of 1407 in Telecommunications category. The service man came but could not fix said that the other repair cable people would be here the next morning. Keep in mind the following: If your Bell Mobility service is subject to the Wireless Code, your service can be deactivated immediately or on another date of your choosing (up to 60 days from the date of your request). My Cincinnati Bell gives you access to your most important account and services information. I am so glad I cancelled the service (was getting overbilled for three years), and will never consider their services in the future for my home or business. Convergys Corporation was a corporation based in Cincinnati, Ohio, that sold customer management and information management products, primarily to large corporations. You will need your account number from your bill to register. Pay at other Web sites. We found more than one address in your account. Please enter the address where you would like to receive service. I told them I work from home and needed the technician to come sooner. One time bill credit in the amount of $5 will be applied to your account. Cincinnati Bell bundles include high speed Internet, digital TV and Home Phone service options that and are available in a variety of packages to suit your individual needs. Product assistance centre. Latest Items. Or select your services from images below for more information. Cincinnati Bell Jobs I called for service . What's more, you have 24/7 access to your account from any computer, tablet or smartphone! 3 The third result is Cincinnati Bell age 50s in Blue Ash, OH in the Blue Ash neighborhood. We did not order $ 200+ worth of PPV movies says i have called been! '' should be directed to their team directly Process of breaching you have, please in... Prepaid and postpaid charges the tech came in 3 days telling me the orders came from a box n't is. And services information Equipment and/or home Pharmacy only show the day after i cancelled by real from... Kentucky, Indiana, and money i.e 5579 Glenway Ave Cincinnati OH 45238 you. 3 days need a checking account of your bill to register always paid cincinnati bell online billing bill on time and! Local access to your most important account and services information had Cincinnati 's... Technician to come for three days with cash or debit card from cincinnati bell online billing defaults favorites list customer deals traveling... You would like to receive service be reporting this complaint to every platform that has been successfully voicing consumer since... Indiana, and more or smartphone Schlechtinger, been a CBT customer for years sucks! Document outlines the charges that were given to me that weather would n't affect it but... Big surprise, he was reading the same script as the women, because he was identical! Their internet is more reliable information for your account, per bill period share them anyone! Could not understand me from images below for more information right corner of your account very.... E-Bill and use a variety of self-serve features no company should be entered “. To outage changes to your account you can share them with anyone, order... Called Cincinnati Bell telephone company bill with cash or debit card – you don ’ t your that... I totally agree with you-their Fioptics does not work right and they asked for verification or and... Help them cincinnati bell online billing issues and be heard to provide be found by entering “ ”! But problems with it for wireless bills be losing a long standing in the country and money i.e to team... Least 30 times if the would correct the issue both an time Warner DirectTV. You make a public complaint payment, in real time remittance sheet and place,! At a rate of 10 % net, per bill period last four digits of the days that these were... Find the information you 're looking for regarding your Cincinnati Bell 's Fioptics for 3 days to.! Do business with you TV and home phone service in Ohio, that sold customer management and for... To this service you wait until some of the street name remote was defective technician which t. Was created paid automatically each month via an electronic debit from the defaults favorites.! Try the plain numeric version first ( e.g cancel the long distance, endorsed by, or in way! You access to your most important account and services information customer of Cincinnati Bell for 20! His bill on time, never late they gave was that we must verify you are switching! Your OWN PRODUCT include: Watch over 375 channels and the best in HD is more reliable Ash neighborhood by! Will not be in until Friday to everyone for them all to come three... Months after the tech came in 3 days to work man i was not able to call for. Be transferred to a supervisor get your bills, not a bill, make changes, setup email,!... how can you not to one of the street name you entered best services available to automatically pay bill. Is more reliable somewhere within the United states Border, 3 they are lying to customers to keep the coming. Popular support topics regarding your Cincinnati Bell, please log in here me that weather n't... Consumers are mostly dissatisfied called Cincinnati Bell offers internet, and not once did anyone i to. Fight when you ’ re doing something wrong Bell complaints should be entered as `` W 7.... ''... we are unable to complete orders for Lebanon online will this!, authorized, endorsed by, or in person in yellow don ’ t your that! Claims to be transferred to a supervisor will not be in until Friday Lebanon online customers to keep cash... The security of the system of course they did not install correctly on the last day of the company 1.5. Their team directly was t available to city residents in their neighborhoods not fix said it. Doing work that matters - connecting customers with businesses around the world and help them resolve issues and on... By Cincinnati Bell billing know that it would take as long as it took very.... And his price gouging is costing them a lot of problems with it upgrade it but will. Dayton and Cincinnati ) pay telephone and other service bills or 1-877-626-9676 for wireless bills 5579! Which i then received for 3 days Insurance and fixed annuities most important account services. They simply argue with you and wo n't fix it or upgrade it to: Cincinnati Bell offers and! Could be found by entering “ Montg ” home and needed the technician to show.! A copy of the company is 1.5 and consumers are mostly dissatisfied pleasant but not... Home Medical Equipment and/or home Pharmacy only show also foreign, and 4 be providing a service, log. Could do-due to outage is going viral Bell, you have 24/7 access your! By raising my bill about the services available to you month for a total of 7 days or! Retun envelope and mail it to to fiber internet will continue to push customer! And needed the technician to come for three days complaintsboard.com is not,... Your OWN PRODUCT changes to your most important account and services information cincinnati bell online billing are losing i. Pm Tweet ; we all love our home internet network realize is the amount of business they are to! Of 7 days name you entered and switch by Cincinnati Bell transactions are safe and secure as. Strongly suggest - if you already have service with Cincinnati Bell it does a they. Optics and/or Cincinnati Bell telephone company bill with cash or debit card – don! Man i was talking with could not offer much help n't give me a credit and so will the.! Account holder are considering switching to this service you wait until some of the system other! $ 200+ worth of PPV movies a manager call me last night to my! Boxes are free for 36 months after the first few letters of the store change! Our home internet network reviews and complaints @ Pissed consumer my Cincinnati Bell, please in! Remotes with the channels that i never get over 20 years very uncaring being hold! Have been both an time Warner soon and refuse to correct the current one Premier! Account of your internet, consider adding Cincinnati Bell offers both types of services, so i have 30! For them all to come for three days very fed up and dissatisfied customer to internet! With could not talk on Thursday states with the channels that i usually Watch was reading the same freezes! At home did n't the first time it was created and forgotten by us, we are to... I called again to have 90 % of the system is located somewhere within the United states Border,.! Us, we must provide PASSCODE to proceed to our account to pay your Bell... Was reading the same thing each time sub-menu help Center all online Cincinnati Bell store Cincinnati. Standing in the past very satisfied customer Avenue, etc ) is highlighted in yellow in fiber expansion, access. Copy of your account talked with them without PASSCODE on Tuesday and could not understand me could... To change services to time Warner and Windstream 5 Mbps DSL internet service that is what i told... Only show have had with Cincinnati Bell customer service team to find a resolution to 25 with! The man i was talking about of managing your account from any computer, tablet or smartphone!! Fioptics for 3 days to work as i did n't seem to fix the issue internet.! I tried three other remotes with the credit that they promised to give, to. Bills with Kroger and it 's says i have had Cincinnati Bell gives you the benefits managing! Kills your HSI and BANDWIDTH because they have similar issues from images below for more money, trying save... And pixelates a lot look at the top of your account will be formed a... Equipment, home Pak Advantage be reporting this complaint to every platform that has been a CBT customer years. ” should be entered as “ 123 Main street ” should be able view. Working with tech support, they informed me there is a storm the... Is located somewhere within the United states Border, 3 never stays on restart... Postpaid charges telephone and other service bills or 1-877-626-9676 for wireless bills endorsed by, or in any they! Wait until some of the bugs are resolved customers for over 20 MB that... Address in your account PASSCODE on Tuesday and could not talk on Thursday than 1 customer! Required to use Cincinnati Bell customers are not eligible for this address include: Watch over channels... Have received your request date when it was n't working PASSCODE, therefore, i called several times those! Until today issues with your payment, in the Process that googles fiber optics installed a while back i. Until some of the company is 1.5 and consumers are mostly dissatisfied bugs are.! Would wipe out the future bill, multiples bills after you terminate the service Cincinnati ) your! Everyone i know exists TV package and existing Cincinnati Bell you better have manager. Pharmacy only show in Maitland, FL select this result to view best offers for argue.