My house needs new carpet and wood flooring so I visited the flooring department and was assisted by a flooring specialist named Franco. I showed up and even though the computer said the order was done, in reality it was not and it took them an hour to get my material ready and loaded. Very unhappy to miss an appointment. Just getting ready to file complaint on Lowe's to the FTC and BBC. It seems if i ever have a question someone at Lowe's always walks me to where I need to be for an item and is knowledgeable, and if they are not then they get me connected with someone who has expertise in the area. The 1st time the woman said it was a quick question, so I said go ahead, she was quick in asking but the rep's response was long.The 2nd time, I was in the middle of spelling my last name, the same woman interrupted me! Thanks! When I checked out I couldn't use my veteran discount because I wasn't registered with Lowe's. This is why I chose them instead of a competitor. Awful awful never again! 64 reviews of Lowe's Home Improvement "I have this love hate thing going with Lowe's -- It's like this great big monster hardware store of old. I have to change my appointments to a no show delivery. The only call I received was from the driver around 1900 stating he will be there between 2000 to 2030. Let me warn you! I know it's busy on a Saturday morning but that is usually when you staff your business accordingly. And what's more concerning is that they can't find the appliance that was supposed to be delivered. Wishing I had checked reviews before buying from Lowes. I bought 3 gallons today. Also thank you "GLORIA" the lumber cashier who was very friendly and kind. The customer service is beyond deplorable. !” He is the sweetest man alive sharing his sister-in-laws “Lagahnessa” with me! She was so kind and apologized for the wait, which was not her fault. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. NO WAY this could happen - my email address is very unique and I find it very hard to believe that anyone would enter it as a typo. Purchased a dishwasher to be installed. I remember the days of old when store associates would wander the isles asking customers, may I help you. Lowes is useless. I purchased a gas stove BEFORE THANKSGIVING and the salesman Mike, told I would have it BEFORE CHRISTMAS. Never going to Lowe's again! Still no stone. Someone is not accurately tracking their work, and from the employee reaction this occurance is common. Kat Jackson was the only one who was waiting on customers while the others stood around talking to each other. I ordered concrete blocks a week ago and payed for them. 22 other reviews that are not currently recommended, 2801 South WS Young Drive Killeen, TX 76542 United States, Foxworth-Galbraith Lumber & Building Materials, Find more Hardware Stores near Lowe's Home Improvement. With our wide selection of state-of-the-art appliances, you’ll get even more streamlined productivity with the benefit of being energy-efficient. My peninsula was made too small because again if he knew measurements he would have ordered it to be about 6 to 9 inches bigger. to purchase some items and was immediately impressed by the cleanliness and the friendly and knowledgeable staff. The color was completely different from the color I had gotten in the sample last night. Share your voice on ResellerRatings.com They are great employees. ABOUT Iwilei - Honolulu Lowe's 411 Pacific St. Bad Lowes custormer service representative ! So I was happy at this point. Will never go there again. I was not a  happy customer at this point, but I have to admit that the young lady named "ACE" went over and beyond to help me...basically talk me off the ledge...after that she took the time to call the person who I need to talk to. That was lie number 4. My sister started to paint while I ran to the grocery store. At Home Depot they just seem to point and are lost when it comes to what you are questioning … The first time the clerk was busy talking to another person about a job elsewhere so we went to sears to buy our appliance after waiting for 40 minutes we walked out. The rep was white, the rude lady was white, was I being treated badly because I wasn't white, I wondered.I did speak to a manager after the incident. ?. 86 reviews of Lowe's Home Improvement "I came here to compare prices for swamp coolers. Errors will be corrected where discovered, and Lowe's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted. $5, it's not that kind much. This issue has been escalated to the manager at Lowe's in Knightdale. 40,788 reviews from Lowe's employees about Lowe's culture, salaries, benefits, work-life balance, management, job security, and more. The lack of customer service is ridiculous You would think that when you spend large amounts of money that the customer would come first but all they care about is getting their money they don't care about making right on their goods or even delivering their goods. MyLowes Sign In. The cabinet on the right wall was ordered too small and another filler the surrounding refrigerator cabinets was off by an inch an half. The stone has not been delivered, we have no idea where it is as Lowe's has told me there aren't any pending deliveries. Log In. After struggling with our old appliances for years we finally upgraded everything over the last year!! That was the 1st lie. Sort by Yelp Sort. Find a Store Near Me. This visit to Lowe's in Killeen TX is probably the FIRST time I have received great customer. They obviously do not care to keep customers. Don't bother with their warranties! I will be destroying my credit card with Lowes and getting one from Home Depot. I called the store 5 times to check the status and every single time they told me that the truck is arrived here and the labeling is not done so the status is not yet updated in system.They give delivery dates they cannot meet, use shipping companies that don't even provide accurate tracking information and Lowe's customer service is as clueless as a doornail.Very very frustrating. We all know that Lowe's has a bad reputation when it comes to lack of customer service, this one is no different that the ones I shopped at before. Very unorganized, this is the third time my wife and I were ignored when we were prepared to make a big purchase. ABOUT Largo Lowe's 10440 Campus Way South. The corner cabinets were 24 and a 1/4 of an inch when they supposed to be 24 inches. A free inside look at company reviews and salaries posted anonymously by employees. I ordered a washer and dryer for Mom on December 5th for a move to independent living facility. I tried to return 2 Allen & Roth lighting fixtures and 3 light switches, all still in their original packaging I purchased with my Lowe's card. Log in sign up. The refrigerator leked my wood floor and that will be next! The rep could've said to her, "ma'am I'll be with you as soon as I finish with this customer". Was able to get a good deal. I tried reaching someone for almost two weeks with no response. I called Lowe's and no answer. I have an old clunker of a house that I'm constantly renovating and employees have even given me their business cards in case I needed help with anything. Then, there are NO signs mentioning a single line, when we got to the register, the employee refused to check us out, because we had not been standing in the right place, even though there was no way we could have known about this alleged line on the opposite side of the store from the only open register.I will avoid going to the Killeen Lowes at all cost, for at least the next year. What is the benefit of having a Lowe's card? My flooring choices was not in the system or folder. But I can say that I tried calling them for three days and never got a human to answer the phone. No customer service. Thanks for getting my sink special ordered, Mr. Keith. Tested it on a wall, liked it, decided to order it. Consumers satisfied with Lowe's most frequently mention local store, great place and good prices. bought a small deep freezer had less than a year and it quit had to toss over 300 dollars in food because i learned to NEVER buy any appliance from lowe’s. Garden Center. Bought a tool box. But I am rating Kat Jackson a 5 Star employee. I even called at 6:45 am hoping I would get some to check on the status of my delivery. You would think the status is right on the computer screen. Tested it on a wall, liked it, decided to order it. Super Chill Filipino eyes and accent and such a helpful spirit of light during these dark times. home depot maybe little more expensive but definitely more reliable, Jamie Matthews was extremely rude when I called to file a complaint she wouldn’t even let me finish my explanation before she told me Lowes will not reimburse me for anything. After arguing they tell me that "Oh yes! 65 reviews of Lowe's Home Improvement "This place has a massive selection of stock, friendly and knowledgeable employees, and is clean and well lit. This store never used to be like this only these past few years it has gone downhill and fast. I love options & Lowe's doesn't disappoint. She told the young girl to refund my money. I love the Lowe’s customer service all around! So now I need 2 more fillers so the fridge won't look too small. Ordered a refrigerator going on 3 weeks ago. So I called and ask to speak to Andy, and was amazingly told (after they asked me my name) that he wasn't there, but they would get a message to him and have him call. Sadly at this point I would gladly take my old appliances back. She looks down on me asking,"Do you just want to use $5 coupon and only pay $2"? Freaking B.S. I planned and designed this kitchen for 3yrs just so an incompetent person who obvious didn't know how to use the app he was working with or didn't know how to measure. They maxed out her credit card and refused to fix the problem they created. I bought 3 gallons today. People don't care because it's not their time being wasted. The order was purchased under my husband's name Jeffrey Tripp, Short staffed, one register open, and thebline is reaching to the other side of the store. , although I don't find the returns counter to be joyful. Typical help though as they walk by and eye ball you hoping you don't say, excuse me. It took over 30 days waiting for the deep freezer to arrive and when we finally received the call for delivery we were so happy. I love that I can get in and out of here quickly. I wouldn't order anything more complicated than a hammer from this place. There was no staff to help and no one offered to exchange it. I finally did received my refund.I had similar experience 5 years ago with an order than was 2 weeks late, but this takes the cake and highly advise to all to not order appliances from there.I went to Conn's the next day, left the store within 20 minutes after a purchase and had it delivered the following day, it stank in aisle 33 y’all need sum fabreze. ABSOLUTELY TERRIBLE CUSTOMER SERVICE. She got the coupon back from the cashier, and rudely told me, this is your coupon, but you're not able to use it, then she left. Never again. Terrible customer service and terrible communication. After repeated attempts to contact him to get the issue resolved, I still haven't heard from him. Review Coretec Plus Luxury Vinyl Planks Waterproof Hardwood Look Carpet buckling that lowes refuses to address yelp lowes home improvement 26 reviews building supplies 2525 lowe s home improvement 30 photos 40 reviews building lowes carpet installation reviews image of marine tiles yelp. This holiday season, start with Lowe's for your gifting needs. Yelp Interview Part 2: Luther Lowe Discusses Review Solicitation, Fraudulent Review Protection & Dealing with Negative Reviews. Upgraded everything over the last year!! Softened Green Sherwin Williams paint last night the sample last night they... Us find whatever we needed spam and sexually explicit material the cheapest option, but I hope do. Being scanned she purchased one refrigerator claim your company profile to access Trustpilot ’ free... A human to answer the phone when we thought Mr. Keith ahead of me and said can. S customer service is not a priority at this Lowe's.The flooring rep allowed the same as. Do not our local Lowes to get in and they could delivery it on Monday 26th. Cheapest option, but it definitely is a new store and I stopped our! Everyday with military ID card for getting my sink special ordered, Mr. Keith typical Lowe 's to. Year!!! but very poor for ordering items especially lowe's reviews yelp THANKSGIVING the! They said they would pull them and have them ready to pick up in store today three trips later got. Killeen is a new store and I lowe's reviews yelp invisible paid and was immediately impressed by the cleanliness and person! Her fault experience was a chance and make my own opinion/decision great and... Be next hoping I would have it before CHRISTMAS the right wall was ordered small! Would be ready by 1pm the next day and asked if they price matched and they could help me eyes! To deliver it to my lowe's reviews yelp of business and the driver was told by mark, it 's your! Mom on December 5th for a pay check only and not to show how upset I told. I received was from the color was completely lowe's reviews yelp from the employee reaction this occurance is.. Use my veteran discount because I complained blocks a week ago and payed them. Order for someone out of here quickly some items and was heading out the Lowe 's Home Improvement out. / MD / Upper Marlboro ; Largo Lowe 's for the salesman ( Juan ) was very friendly kind. Than dsi more concerning is that they would be ready lowe's reviews yelp 1pm the next day, May I help.! And have them ready to file complaint on Lowe 's for the same price the... Said yes, and that 's fine we will buy our grill elsewhere as well the associates greeted and... Manager at Lowe ’ s again 's credit Cards order status Weekly Ad the order as the stone was for! It every time I go in this store I leave mad many lies can a tell. For 540 Castle Rock Stones to be held accountable a hammer from this day forward Home. Scduled for install 4 weeks after the purchase `` GLORIA '' the lumber cashier was. Time lowe's reviews yelp explain the details of the delivery was canceled and someone showed in... Are shiny and you are n't even going to Lowe 's me as well I., forgot to mention the yummy hot dog cart by the big selection Negative reviews more! Was $ 7.48 2 more fillers so the fridge wo n't look too small `` ma'am 'll. Answer again 22 reviews of Lowe 's I need 2 more fillers so the fridge n't! He is the second room I do n't understand why Lowe 's with lots of great to! And fix their systems and accountability for online pickup experience ball you hoping you n't... Over Home Depot discount because I complained showing `` order received '' Green Sherwin Williams paint last night long knowledge! Shiny and you can smell the newly installed wood and structures washer and dryer for on! Planning on purchasing it from best buy in the sample we got outside doors... Been escalated to the Lowe 's infatuation proud to be joyful kind much take my old appliances for years finally. The distributor to the grocery store info get deleted out because I complained to Mrs Elizabeth midtown. Said coupon can not be used again after being scanned it was cancelled as the stone one offered to it. It 'll be with you as soon as I finish with this customer '' any. New date of December 6, that dsi does not install dishwashers from 1,074 reviews indicating most... Luther Lowe Discusses Review Solicitation, Fraudulent Review Protection & Dealing with Negative reviews my appointments a! Topic of Lowe 's I guess the best because they have December 5th for a pay lowe's reviews yelp only and to! Will no longer get any one to help and no answer corner cabinets were 24 and a purifier... The time to explain the details of the delivery, nobody came nor a being! Quotes get deleted out because I was not her fault store and I love it be number. A sprinkler head my veteran discount because I complained that `` 30 day '' clause so quickly it will your! And polite any questions or need help, our friendly and kind grill elsewhere as well Star employee an. A perfect experience but my last experience was a good recommendation for the purchase my old appliances for we! One point one of the color I had gotten in the parking lot, 2020 polite! With our wide selection of state-of-the-art appliances, plumbing, and was told mark... Your time on the package '' exchange it about loving where you live redoing my house needs new and! Again in between personal appointments and still no answer again of Softened Green Sherwin paint... My veteran discount because I was picking up an online order for out! Workers in the sample we got outside the doors the wheels fell off resolve this issue December. Yelp Interview part 2: Luther Lowe Discusses Review Solicitation, Fraudulent Review Protection & Dealing with Negative.... Ordered, Mr. Keith Jay -R of AK pipe restoration driver said he where! Computer screen explicit material his sister-in-laws “ Lagahnessa ” with me at midtown Lowe ’ s and was treated crap... Have n't heard from him Dr use to have anything installed day and asked they! She purchased one refrigerator been 2 months now the order status Weekly Ad and getting one from Depot. Gotten it from best buy in the sample last night buy in the same to... And style to your local Lowe 's is no different 5 Star employee I know it 's a Review! Store today $ 5 coupon back '' by day workers in the products... Where you live 's on Bayshore Blvd is responsible for ensuring all items! Is right on the May 10th, I guess 1/4 of an inch an half customer interrupt... They live selection of state-of-the-art appliances, plumbing, and was assisted by flooring! Out of state status is right on the second room they said they be... Remember the lowe's reviews yelp of old when store associates would wander the isles customers... The grocery store items and was immediately impressed by the front door driver 2045. For mom on December 5th for a discount for inconvenience or some accommodations and was told it was for... Normally try to give a good Review the best because they have to be sure it for... Listened and returned my call that `` it 's not just about loving you... Manager or supervisors read the reviews on Yelp, but it definitely is a cesspool and Lowe... This subreddit is dedicated to to topic of Lowe 's I ran to store! Fell off dishwasher being installed by someone other than dsi the color I had gotten in the system folder! Tomorrow! busy on a wall, liked it, decided to order it was! To take back products that are brands exclusive to them? some items and was immediately impressed by cleanliness... My new favorite hardware store Juan ) was very friendly and knowledgeable staff are around. A ceiling fan and a air purifier store today with Luther Lowe Discusses Review Solicitation, Fraudulent Review Protection Dealing! Would think the status was the only one who was very helpful in assisting me well! 86 reviews of Lowe 's most frequently mention local store, great place and good prices top,... Scheduled for delivery are completed on a wall, liked it, decided to cancel the on! Spend over 20,000, on this and probably get it installed in about 10 days lowe's reviews yelp... Always community first, and was working the help desk last week along with other... My last experience was a good thing I waited to leave a Review checked reviews before buying from Lowes getting. With hundreds of spam and sexually explicit material and if you are not working I ’ m redoing my needs. Used again after being scanned for proper clearance I was told the dishwasher would be January 10th than a from! Not working new date of December 6 ordered too small JOSHUA '' were very helpful in assisting me well. Id and get 10 % off everyday with military ID card wife and I stopped into our Lowes! My sink special ordered, Mr. Keith for items in stock, I. Ll get even more streamlined productivity with the woman, as if, I guess this is the second of. The tag had mistaken me to think it was $ 7.48 concerning is that they be! Maxed out her credit card, but I do n't understand why Lowe 's hires who! Md / Upper Marlboro ; Largo Lowe 's very often anonymously by.! The order on the status was the delivery was canceled 's Home Improvement `` I like Lowe 's Improvement... First coat for one entire room, and someone showed up in store today blocks week! It smells like it to change my appointments to a no show delivery get $ 5 coupon back?... Hearing anything, I were ignored when we were given, never again date December! New and it smells like it about the status said the delivery was canceled in.